How do I subscribe to a product?

You can subscribe either from the product page or directly from the category page as you browse our website. Just add your subscription products to your basket and check out as normal.

For more detailed instructions, please see our About Subscriptions page.

How much does it cost?

Creating a subscription is completely free. Sometimes our prices go up and down, but with a subscription, you’ll always be given a discount on top of the current price.

We’ll send you an email 5 days before your subscription is due to be dispatched so that you have plenty of time to review pricing and make any changes or additions.

How long am I subscribing for?

You can subscribe to a product for as long as you want and tailor your subscription to suit your individual needs.

If you’re fully stocked, you can skip or change the date of your subscription at any time by visiting My Account > Subscribe & Save

On the left-hand side of your upcoming subscription there will be a section titled 'Reschedule This Delivery' with options to 'Change Date' and 'Skip Delivery' directly below.

When will my next subscription order arrive?

Your first order will arrive on whichever day that you have specified in your delivery preferences at the point of checkout.

After that, each subscription will arrive at your selected interval, which could be anywhere from every 2 weeks to every 16 weeks.

We’ll send you an email 5 days before your next subscription order is due to be dispatched so that you have plenty of time to make any changes or additions.

If the delivery date of your subscription falls on a Bank Holiday, it will be delivered on the next available working day.

Will my subscription orders be delivered at the same time?

If you have more than one subscription order due to arrive on the same day, your items will arrive at the same time. You will not have to pay multiple delivery fees.

How do I change the quantity of my subscription order?

Go to My Account > Subscribe & Save

Click the '+' or '-' either side of the current quantity below your product subscription, then click 'Update'.

This will update the quantity for your next and future subscriptions.

How do I change what product(s) I have in my subscription order?

How can I check on my subscriptions?

Go to My Account > Subscribe & Save.

Here you’ll be able to skip, change date or cancel your subscriptions, and update your frequency, quantity, and payment details.

What if I'm not at home?

If you know that you’re going to be away on the date that your delivery is set to arrive, you can change the date of dispatch for your subscription.

Go to My Account > Subscribe & Save

Under 'Reschedule This Delivery', select the ‘Change Date’ button on the left side of the screen. You can then change the dispatch date to a more appropriate time for you.

If you wish to change the date of a dispatch to a later one please ensure this is at least 24 hours before the dispatch is scheduled to go.

If you miss a delivery, the courier will leave your order in a safe place, leave your order with a neighbour, or attempt re-delivery on a different day.

Every delivery will arrive in an unmarked box or opaque bag. Any postage labels will have reference to ChoiceShops Logistics.

Which products can I subscribe to?

Our goal is to make as many of our products available for subscription as possible and we’re constantly updating our product range. Products that are currently available for subscription will feature a ‘Subscribe & Save’ box on the product page.

How do I pay for my subscription?

Payment for your first order is taken on the day that your first order is placed. We'll automatically save your payment details so you won’t need to enter them again unless you want to change your payment card.

If at any time you wish to make changes to your payment details associated with a subscription, go to

My Account > Subscribe & Save, and under the 'Payment Method' section, click 'edit'.

We’ll make sure that your payment details are held securely against your account.

What do I do if my card expires?

If your payment card expires and your bank issues a new card, your bank will provide those new details to us via our secure payment partner to update your saved payment method automatically.

However, if you wish to update those details yourself, you're more than welcome to do so.

Go to My Account > Subscriptions

Under 'Payment Method, press the 'Edit' button.

Next, press the '+ Add New Payment Method' button.

From here, you'll be asked to select the payment method you wish to use - Credit/Debit Card, PayPal, Apple Pay, or Google Pay.

After entering the relevant credentials, you'll see a tick box for 'Update all subscriptions'. By default, this is ticked so your new payment method will be applied to all current and future subscription orders. You're more than welcome to untick the box if you only want this new payment method to be applied to the specific subscription you're currently editing.

Once you have added your new payment method, if you wish, you can delete the expired payment method from your account by going to My Account > Payment Methods

How do I cancel my subscription?

To cancel your subscription, go to My Account > Subscribe & Save

On the bottom right corner of each subscription, below the ‘Order Summary’ column, click ‘Cancel Subscription’.

How can I delete my stored payment method that is linked to a subscription?

You cannot delete a stored payment method if it’s currently linked to any active or cancelled subscription.

If you need any help deleting a stored payment method, please contact our Incontinence Advisors via our Contact Form.